| スタッフ | 6月 | 7月(1-24日) | 完了率変化 | 留守率変化 | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 件数 | 稼働 | 完了率 | 留守 | 留守率 | 件数 | 稼働 | 完了率 | 留守 | 留守率 | |||
| 早瀬 太一 | 970 | 168h | 74% | 310 | 48% | 1896 | 137h | 80% | 1379 | 83% | +5.2pt | +35.2pt |
| 室谷 慧 | 1284 | 158h | 71% | 646 | 64% | 1724 | 120h | 72% | 1260 | 81% | +0.9pt | +16.9pt |
| 角田 心華 | 1512 | 143h | 90% | 1099 | 86% | 1716 | 89h | 93% | 1518 | 95% | +3.4pt | +8.9pt |
| 葛西 翼 | 1350 | 137h | 91% | 919 | 81% | 1596 | 109h | 84% | 1273 | 88% | -6.3pt | +6.6pt |
| 菊地 隆真 | 1621 | 167h | 77% | 925 | 69% | 1398 | 89h | 83% | 1027 | 81% | +6.1pt | +12.2pt |
| 金澤 駿平 | 933 | 144h | 57% | 348 | 54% | 1252 | 130h | 67% | 663 | 68% | +10.7pt | +13.1pt |
| 太田 海斗 | 1261 | 178h | 88% | 345 | 36% | 1166 | 116h | 92% | 492 | 51% | +4.3pt | +15.6pt |
| 雨貝 一生 | 651 | 130h | 96% | 99 | 19% | 949 | 109h | 94% | 363 | 46% | -2.0pt | +27.6pt |
| 杉山 敏樹 | 619 | 144h | 84% | 150 | 36% | 723 | 109h | 81% | 254 | 46% | -3.2pt | +10.2pt |
| 原田 綾子 | 1364 | 178h | 72% | 773 | 67% | 601 | 144h | 62% | 285 | 64% | -10.6pt | -3.3pt |
| 対馬 拓人 | 844 | 143h | 87% | 172 | 30% | 444 | 116h | 82% | 100 | 34% | -5.2pt | +4.8pt |
| 佐々木 彩乃 | 765 | 150h | 77% | 477 | 80% | 254 | 82h | 67% | 137 | 76% | -9.6pt | -3.5pt |
| 柳原 良久 | 175 | 130h | 92% | 34 | 35% | 146 | 96h | 83% | 46 | 53% | -9.1pt | +17.8pt |
| 吉田 颯 | 344 | 178h | 79% | 218 | 63% | 44 | 144h | 82% | 16 | 36% | +3.6pt | -27.0pt |
※完了率 = 完了 ÷ (総架電 − 留守 − 空)
| スタッフ | 総架電数 統合後 | 留守 | 対応依頼 | 完了 | 留守率 空除外 | 対応依頼率 空除外 | 完了率 留守/空除外 | 再コール | NG | 空 | 実稼働 | 架電件数/h | 完了/h | LINE送付数 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 菊地 隆真 | 1621 | 925 | 0 | 325 | 69% | 0% | 77% | 14 | 20 | 274 | 166.8h | 9.7 | 1.95 | 7 |
| 角田 心華 | 1512 | 1099 | 5 | 165 | 86% | 0% | 90% | 13 | 0 | 229 | 143.1h | 10.6 | 1.15 | 3 |
| 原田 綾子 | 1364 | 773 | 3 | 274 | 67% | 0% | 72% | 35 | 21 | 212 | 177.7h | 7.7 | 1.54 | 11 |
| 葛西 翼 | 1350 | 919 | 1 | 194 | 81% | 0% | 91% | 18 | 0 | 217 | 136.5h | 9.9 | 1.42 | 55 |
| 室谷 慧 | 1284 | 646 | 3 | 257 | 64% | 0% | 71% | 51 | 23 | 276 | 158.5h | 8.1 | 1.62 | 11 |
| 太田 海斗 | 1261 | 345 | 5 | 550 | 36% | 1% | 88% | 34 | 19 | 291 | 177.7h | 7.1 | 3.10 | 6 |
| 早瀬 太一 | 970 | 310 | 0 | 253 | 48% | 0% | 74% | 39 | 12 | 320 | 167.5h | 5.8 | 1.51 | 25 |
| 金澤 駿平 | 933 | 348 | 1 | 165 | 54% | 0% | 57% | 44 | 80 | 294 | 143.5h | 6.5 | 1.15 | 13 |
| 対馬 拓人 | 844 | 172 | 2 | 356 | 30% | 0% | 87% | 28 | 6 | 262 | 143.5h | 5.9 | 2.48 | 6 |
| 佐々木 彩乃 | 765 | 477 | 1 | 94 | 80% | 0% | 77% | 27 | 0 | 166 | 150.3h | 5.1 | 0.63 | 57 |
| 雨貝 一生 | 651 | 99 | 4 | 412 | 19% | 1% | 96% | 12 | 0 | 124 | 130.2h | 5.0 | 3.17 | 2 |
| 杉山 敏樹 | 619 | 150 | 1 | 223 | 36% | 0% | 84% | 29 | 6 | 204 | 143.5h | 4.3 | 1.55 | 10 |
| 吉田 颯 | 344 | 218 | 0 | 99 | 63% | 0% | 79% | 26 | 0 | 0 | 177.7h | 1.9 | 0.56 | - |
| 柳原 良久 | 175 | 34 | 1 | 58 | 35% | 1% | 92% | 3 | 1 | 78 | 129.8h | 1.3 | 0.45 | 25 |
| 合計(14名) | 13693 | 6515 | 27 | 3425 | 61% | 0% | 81% | 373 | 188 | 2947 | 2146.4h | 6.4 | 1.60 | 231 |
| スタッフ | 総架電数 統合後 | 留守 | 対応依頼 | 完了 | 留守率 空除外 | 対応依頼率 空除外 | 完了率 留守/空除外 | 再コール | NG | 空 | 実稼働 | 架電件数/h | 完了/h | LINE送付数 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 早瀬 太一 | 1896 | 1379 | 1 | 226 | 83% | 0% | 80% | 46 | 11 | 233 | 136.8h | 13.9 | 1.65 | 7 |
| 室谷 慧 | 1724 | 1260 | 10 | 212 | 81% | 1% | 72% | 37 | 16 | 169 | 119.7h | 14.4 | 1.77 | 3 |
| 角田 心華 | 1716 | 1518 | 0 | 81 | 95% | 0% | 93% | 6 | 0 | 111 | 88.8h | 19.3 | 0.91 | 3 |
| 葛西 翼 | 1596 | 1273 | 0 | 151 | 88% | 0% | 84% | 28 | 0 | 144 | 109.3h | 14.6 | 1.38 | 49 |
| 菊地 隆真 | 1398 | 1027 | 0 | 202 | 81% | 0% | 83% | 20 | 7 | 128 | 88.8h | 15.7 | 2.27 | 2 |
| 金澤 駿平 | 1252 | 663 | 1 | 215 | 68% | 0% | 67% | 61 | 42 | 270 | 129.8h | 9.6 | 1.66 | 9 |
| 太田 海斗 | 1166 | 492 | 2 | 433 | 51% | 0% | 92% | 26 | 8 | 205 | 116.2h | 10.0 | 3.73 | 13 |
| 雨貝 一生 | 949 | 363 | 17 | 395 | 46% | 2% | 94% | 7 | 0 | 167 | 109.0h | 8.7 | 3.62 | 16 |
| 杉山 敏樹 | 723 | 254 | 10 | 238 | 46% | 2% | 81% | 39 | 5 | 175 | 109.3h | 6.6 | 2.18 | 5 |
| 原田 綾子 | 601 | 285 | 1 | 100 | 64% | 0% | 62% | 23 | 15 | 154 | 143.5h | 4.2 | 0.70 | 5 |
| 対馬 拓人 | 444 | 100 | 0 | 156 | 34% | 0% | 82% | 19 | 14 | 153 | 116.2h | 3.8 | 1.34 | 27 |
| 佐々木 彩乃 | 254 | 137 | 1 | 29 | 76% | 1% | 67% | 13 | 0 | 74 | 82.0h | 3.1 | 0.35 | 16 |
| 柳原 良久 | 146 | 46 | 0 | 34 | 53% | 0% | 83% | 4 | 0 | 59 | 95.7h | 1.5 | 0.36 | 46 |
| 吉田 颯 | 44 | 16 | 1 | 23 | 36% | 2% | 82% | 4 | 0 | 0 | 143.5h | 0.3 | 0.16 | 1 |
| 合計(14名) | 13909 | 8813 | 44 | 2495 | 74% | 0% | 82% | 333 | 118 | 2042 | 1588.6h | 8.8 | 1.57 | 202 |